Priority Connect
Intelligent after-hours communication and escalation, so every urgent call reaches the right provider.
Care doesn’t wait. Neither do we.
Provider app for iPhone and Android. HIPAA compliant.
After hours shouldn’t mean delays.
Traditional after-hours workflows slow everyone down.
Slow, unreliable and easy to miss.
Important updates get buried in the noise.
Critical details get lost between platforms.
Too many alerts, not enough clarity.
High costs, long hold times and patchy coverage.
The right message to the right provider, instantly.
AIVA gets each message to the right provider based on availability, role and urgency.
Instant alerts by call, text and app keep providers informed anywhere.
If a message is not acknowledged, AIVA escalates it automatically.
Every message, response and outcome tracked in real time.
Urgent messages delivered in seconds, not minutes.
Less alert fatigue and a better work-life balance.
Less reliance on expensive after-hours call centers.
Timely communication leads to better decisions and care.
How Priority Connect works.
From the first ring to resolution. Tap a step to see what AIVA does.
AIVA makes sure the right message reaches the right provider, at the right time, every time.
Routing built around your organization.
Combine the rules that fit how your on-call coverage works.
Round robin
Rotates escalations evenly across on-call providers, so shared coverage teams split the work fairly.
By location
Routes by clinic, hospital or region, so multi-location groups keep escalations with the local team.
By specialty
Routes by specialty or department, so cardiology goes to cardiology and ortho to ortho.
By availability
Uses real-time availability, schedules and preferences to reach the best available provider.
Routing examples
Urgent calls never go unanswered.
Escalation rules you set, enforced automatically.
1No response
If the assigned provider does not acknowledge or respond in time, AIVA escalates automatically based on your rules.
2Snooze limits
- Providers can snooze for 2.5 minutes at a time.
- Up to 3 snoozes.
- When the last one ends, AIVA escalates.
3Live agent backup
- When escalation rules trigger, the call can route to the AIVA live agent team.
- Agents reach backup providers or departments.
- Everything is tracked in Priority Connect.
Callers are not offered a live agent up front. If a caller insists on speaking with a person, the call can transfer to a live agent. Turn this on or off for your organization.
Everything the provider needs, on the phone.
Actionable, secure and ready on the go.
The full context at a glance.
Acknowledge or delay with one tap.
Call the patient, document notes or update status.
See the escalation path and history.
One-time passcode and biometric sign-in.
Care doesn’t wait.
See Priority Connect with your own on-call rules. Book a 30-minute demo.