Your practice phone system, built into AIVA.
Extensions, desk phones, call logs and texting, in the same place as your patients, your voicemail and AIVA Voice. Keep your numbers. We move them for you.
One system instead of five.
Most practices run a phone system, a voicemail box per person, a fax line, a texting tool and a pile of sticky notes. AIVA Phone puts it all in one place, with AIVA Voice answering first.
- Your phone numbers stay the same
- AIVA Voice answers, then transfers to the right extension
- One shared voicemail, sorted by priority
- Calls and texts saved to the patient chart
One phone system, on every device.
The same calls, contacts and transfers on your desk phone, in the browser and in the AIVA app.
Everything a practice phone needs.
Extensions and groups
Give everyone an extension, ring groups for the front desk or the MAs, and transfer with one click.
Desk, browser and mobile
Take calls on a desk phone, in the browser or in the AIVA app, from the office or from home.
Call and text from the chart
Staff call and text patients right from the patient chart, from the practice number.
Every call logged
Calls, missed calls and recordings in one place, next to the patient they belong to.
Office hours and holidays
Each office sets its own hours, holidays and after-hours plan, and AIVA follows it.
E911 for every office
Each office has its own emergency address, so a 911 call always shows the right location.
911 calls on AIVA Phone depend on power, internet and an up-to-date office address, and may not work during an outage. Read how 911 works with AIVA Phone.
How a call reaches your team.
Patient calls
Your same practice number, from any phone.
AIVA Voice answers
Right away, and understands what the caller needs.
Rings the right person
An extension or a group, on a desk phone, browser or mobile.
Nothing is lost
If nobody answers, a voicemail by priority, logged to the chart.
Keep your desk phones, or get new ones.
Most existing desk phones work with AIVA Phone. When it is time to replace them, we lease modern desk phones that arrive set up and ready to plug in.
Switching is handled for you.
- We move your numbers to AIVA
- We set up extensions, groups and office hours
- We configure your desk phones
- You go live with no downtime
Hear AIVA Phone in your practice.
Book a 30-minute demo, or try AIVA free for 15 days.