AIVA MD — Terms and Conditions
Effective Date: 10/01/2025
Welcome to AIVA MD (“AIVA MD,” “we,” “our,” or “us”).
These Terms and Conditions (“Terms”) govern your access to and use of our website www.aivamd.com, our products, services, mobile and web applications (collectively, the “Platform”), and any related content, tools, or materials.
By accessing or using the Website or Platform, you agree to be bound by these Terms.
If you do not agree, please do not use our services.
1. Purpose of the Platform
AIVA MD provides AI-powered solutions designed to improve communication, workflow automation, and documentation for healthcare organizations.
Our Platform is intended for professional use by clinics, healthcare providers, and their authorized staff.
2. Eligibility
You must be at least 18 years old and authorized by your organization to use AIVA MD services.
By using the Platform, you represent that you have the legal authority to enter into these Terms on behalf of yourself or your organization.
3. Acceptable Use
You agree to use the Website and Platform only for lawful, authorized purposes.
You will not:
- Upload, transmit, or store Protected Health Information (PHI) in any area of the Website not designed for secure transmission.
- Attempt to reverse engineer, copy, or modify any part of AIVA MD’s software.
- Access data not intended for you or attempt to breach the Platform’s security.
- Use AIVA MD to send spam, unauthorized marketing, or unlawful communications.
4. Account Registration and Security
To access the Platform, users may need to create an account.
You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.
Please notify AIVA MD immediately at support@aivamd.com if you suspect unauthorized access.
5. Data Privacy and HIPAA Compliance
AIVA MD is designed with healthcare privacy and security in mind.
We comply with applicable laws including the Health Insurance Portability and Accountability Act (HIPAA) for handling Protected Health Information (PHI).
When using AIVA MD in a clinical setting:
- A Business Associate Agreement (BAA) must be executed between AIVA MD and your organization.
- You remain responsible for ensuring PHI entered into the Platform is accurate and authorized for processing.
For general website visitors, please refer to our Privacy Policy for details on information collection and use.
6. Intellectual Property
All content, software, text, images, trademarks, and other materials on the Website and Platform are the property of AIVA MD or its licensors.
You may not copy, reproduce, distribute, or create derivative works without prior written permission.
7. Service Availability and Updates
We strive to maintain reliable access but do not guarantee uninterrupted service.
We may modify, update, or suspend portions of the Platform at any time to improve performance or security.
8. Third-Party Services
AIVA MD may integrate with third-party tools (e.g., EHRs, communication systems, analytics providers).
We are not responsible for the actions, security, or privacy practices of these third parties.
9. Fees and Payments (If Applicable)
If your organization subscribes to AIVA MD services, fees are billed according to your agreement or order form.
Invoices are due as stated in the applicable contract.
Failure to pay may result in suspension of access.
10. Termination
We may suspend or terminate your access to the Platform if you violate these Terms or misuse the service.
Upon termination, your right to use the Platform ceases immediately.
Sections related to confidentiality, IP rights, disclaimers, and limitations of liability survive termination.
11. Disclaimers
AIVA MD provides the Website and Platform “as is” and “as available.”
We make no warranties—express or implied—regarding accuracy, reliability, or fitness for a particular purpose.
AIVA MD is not a medical device or provider of medical advice.
All clinical decisions remain the responsibility of qualified healthcare professionals.
12. Limitation of Liability
To the maximum extent permitted by law, AIVA MD and its affiliates are not liable for any indirect, incidental, consequential, or punitive damages arising out of your use of the Website or Platform.
Our total liability will not exceed the amount paid (if any) for access to the Platform in the twelve (12) months preceding the claim.
13. Indemnification
You agree to defend, indemnify, and hold harmless AIVA MD, its officers, employees, and partners from any claims or damages resulting from your misuse of the Platform or violation of these Terms.
14. Governing Law and Dispute Resolution
These Terms are governed by the laws of the State of California, without regard to conflict of law principles.
Any disputes will be resolved through binding arbitration in Los Angeles County, California, in accordance with the rules of the American Arbitration Association.
15. Changes to These Terms
We may update these Terms periodically.
The updated version will be posted on this page with a new “Effective Date.”
Continued use of the Website or Platform constitutes acceptance of the revised Terms.
16. Contact Us
For questions or concerns about these Terms, please contact:
AIVA MD
AIVA MD operates in compliance with HIPAA, SOC 2 Type II, and industry data-security standards to protect patient and organizational information.